Whether the customer is in your store for a refund, a defective product, or a service problem, sales representatives need to have the ability to defuse difficult situations . This on-line module will teach the techniques required to create happy customers. Key activities include:
- Understanding Why Customers Become Irate
- How Difficult Customers Can make Us Better
- How to Defuse Difficult Situations Using The H.E.A.T. Method
- Preventative Actions
Includes Learning Interactions, Scenarios, Quizzes, Job Aids and More. Approximately 20 Minutes.
You selected to get the course Dealing With Difficult Customers. Please Login or Signup to get it.